FAQs

FAQ’S

How much does shipping cost?

Free shipping is always available on orders over $50. Occasionally, we extend free shipping to all orders during special promotional events. To stay in the loop and never miss out, sign up for our newsletter here!

How do I know that my order is ready for pickup?
You will receive an additional email once your order is ready for pickup. Orders placed for pickup can be picked up anytime Monday-Friday, 8am-5pm PST once you have been notified that your order is ready.

How do I check the status of my shipped order?

You will receive order confirmation emails once your order is fulfilled, shipped, and delivered. A tracking number will be included with your order information once available.

I received my order and it is damaged.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

I keep getting an error message that my items can’t be shipped.

This most likely means that there are items in your cart that are marked as “pick-up only”. These items are marked as so on their product page and/or in their product description. If you have reviewed all of your items and you are still getting an error message, please contact us at info@shoprealstore.com.